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Delivery


We offer free shipping for orders above AU$100. A standard shipping fee of AU$10 is chargeable for orders below AU$100.

Most packages will arrive 2 to 7* business days from date of payment. However, deliveries to islands off the coast of Tasmania, North Queensland and NT may require between 9 to 26* business days.


*subject to actual locations and weather conditions



Do you ship internationally?

Unfortunately, we do not provide international shipping at this moment. We are only able to ship locally within Australia.


However, SaturdayClub is also available in Hong Kong, Malaysia, Singapore and Japan. You may visit us at:

 

Hong Kong

https://saturdayclub.hk

Malaysia

https://saturdayclub.my

Singapore

https://saturdayclub.com

Japan

https://saturdayclub.jp

 

What happens if nobody is around to receive the parcel on the day of the delivery?

If you are not around to receive your parcel on the day of the delivery, Australia Post will send the parcel to a nearby post office. You will get a notification about your missed delivery, so you can pick your item up in person. Australia Post will hold the parcel at the post office for 10 business days, before it gets returned to us.

 

If you did not manage to pick up your parcel from the post office within 10 business days, please email us at au@saturdayclub.com and we will assist you accordingly.

 

Alternatively, you may send your parcel to a Parcel Locker or Parcel Collect address. For more information, please see http://auspost.com.au/parcels-mail/parcel-lockers.html.


How do I check the status of my orders? 

You will receive an initial email notification from us once your order is being processed. A second email notification containing the delivery tracking information will be sent to you once your order has been dispatched. You will be able to trace your parcel via the link provided in the second email.

 

Most packages will reach you between 2 to 7* business days. If you did not receive your items after 7 business days, please email us at au@saturdayclub.com and we will assist you accordingly.

 

*Deliveries to Islands off the coast of Tasmania, North Queensland and NT require 9-26 days. 



What is the procedure for Returns/Exchange? 

At SaturdayClub, your satisfaction is always guaranteed! That is why we allow our customers to do returns or exchange for a different size.


The qualifying conditions are:

1) Original ziplock bag packaging and with the secured tag intact

2) Unaltered, undamaged and unwashed

3) Returns/Exchange is limited to one time for the same item

4) Exchange is not allowed to a different item

5) Returns/Exchange are not allowed for sales items


We reserve the right to reject any Returns/Exchange if any of the above conditions are not met.


Return Procedure:

Simply indicate "Return" on your invoice and send it back to us together with the items in their original packaging. Postage/courier fees for returns will be at your own cost. Please send your parcel via a delivery method which allows tracking as we will not be liable for any lost parcel.


All parcels have to reach us within 14 business days from the date you received your item. Upon receiving and checking that the item(s) received met all our qualifying conditions, a refund will be processed via PayPal back to your original mode of payment.


Please allow 7 business days, upon the receipt of your returned item, for us to process your refund.


Please note that the AU$10 shipping fee is non-refundable.


Exchange Procedure:

Email us at au@saturdayclub.com to check for stock availability. Simply provide us with the following:

1) Order ID (Found on the left hand corner of your invoice. Eg: #541)

2) Product reference number (Eg: A028020103)

3) Size and colour you wish to exchange* to


*Please note that there will be no exchange to a different item


Our Customer Service team will revert back to you on whether your exchange request is successful. If so, they will provide you with the necessary details to mail your items back to us.


Postage fees for returns will be at your own cost. We encourage you to mail your parcel via a delivery method which allows tracking as we will not be liable for any lost mails.


Please send your returns to:

Saturday Club Pty Ltd c/o Quantium Solutions

Building A, Keylink Industrial Estate North,

395 Pembroke Road, Minto, NSW 2566


Each country has its own return address. Please visit the respective country's website to obtain the return address.


Please allow 7 business days, upon the receipt of your returned item, for us to process your exchange.


Late Returns

Returns outside the stipulated timeframes may/may not be accepted at the discretion of SaturdayClub.

 

Repeated Returns

Customers found returning items repeatedly may be refused at our discretion.


How do I know the status of my return/exchange?

Please allow 7 business days upon receiving your parcel for us to process your return/exchange request.


For exchange: You will receive an email notification from us when your exchange order is being processed, and another email notification containing the delivery tracking information once your exchange item has been dispatched.


For return: You will receive an email notification from PayPal once your refund has been processed.


If you have not heard back from us by the end of 7 business days, please email us at au@saturdayclub.com and we will assist you accordingly.

 





 

 

***Saturday Club Pty Ltd (614 380 488) reserves the rights to amend any of the policies above

For further questions and inquiries, please contact us at au@saturdayclub.com