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Free Express Shipping!


We proudly offer free express shipping and handling for all local shipping in Australia for orders above AU$100. A flat shipping fee of AU$10 is chargeable for orders below AU$100.

Most packages will arrive between 1 to 3 business days* from date of payment.


*Remote areas such as, but not limited to, islands off the coast of Tasmania, North Queensland, and NT may take an additional 2 weeks.



Do you ship internationally?

We are also available in Hong Kong, Malaysia, Singapore, and Japan at the following websites:

Hong Kong

https://saturdayclub.hk

Malaysia

https://saturdayclub.my

Singapore

https://saturdayclub.com

Japan

https://saturdayclub.jp

For other countries that are not listed above, please feel free to drop us an email and our customer service will follow up with you accordingly.


What happens if nobody is around to receive the parcel on the day of the delivery?

Most of our parcels will be delivered by DHL. If the original date is not convenient, you can easily reschedule the delivery via DHL On Demand Delivery (ODD) platform which can be found in their email and SMS notification.

For other orders sent via Australia Post, our driver will leave a note to collect your order at the local post office within 5 days. If you don't collect your order, it will be returned to our warehouse and we'll contact you and provide you with options.

Alternatively, you may send your parcel to a Parcel Locker or Parcel Collect address. For more information, please refer to http://auspost.com.au/parcels-mail/parcel-lockers.html.


What happens if I need to change the delivery method after placing my order?

Please email us at au@saturdayclub.com immediately and we will try our best to get it updated. However, in the event that your parcel has been handed over to our courier partners, they may impose a surcharge for the re-routing.


How do I check the status of my orders? 

You will receive an initial email notification from us once your order is being processed. A second email notification containing the delivery tracking information will be sent to you once your order has been dispatched. You will be able to trace your parcel via the link provided in the second email.

 

Most packages will reach you between 2 to 4* business days. If you did not receive your items after 4 business days, please email us at au@saturdayclub.com and we will assist you accordingly.

 

*Deliveries to Islands off the coast of Tasmania, North Queensland and NT require 9-26 days. 

 


What is the procedure for Return/Exchange?

At SaturdayClub, your satisfaction is always guaranteed! That is why we allow return and size/colour exchange!


Return Procedure

All returns will be refunded back to your original mode of payment via PayPal. Please note that any shipping fee incurred is non-refundable.

Simply indicate "Return" on the invoice and send it together with your returns parcel to the mailing address below. Please use a trackable delivery method and keep your proof of postage and tracking number when shipping back your returns as this will avoid any dispute in the event of any lost mail. The return postage will be at your own cost and we are not liable for any return packages that may become lost in transit.


Saturday Club Pty Ltd c/o Quantium Solutions

Building A, Keylink Industrial Estate North,

395 Pembroke Road, Minto, NSW 2566


Criteria for returns:

The item(s) must be in their original conditions, i.e. unaltered, undamaged, and unwashed, with the secured tag intact and in the original zip lock packaging.

All returns have to reach us within 14 business days from the date you receive your item.

 

Upon receiving your return parcel, we will check if the item(s) met all of the qualifying conditions listed above. If yes, the refund will be processed within 7 business days.


Each country has its own return address. Please visit the respective country's website to obtain the return address.

 

Returns outside the stipulated timeframes will not be accepted.

Customers found returning items repeatedly may be refused at our discretion.

Items bought on sale are not eligible for returns.

 

Exchange Procedure

Drop us an email at au@saturdayclub.com to check for stock availability. Simply provide us with the following:

1) Order ID (Found on the left hand corner of your invoice. Eg: #541)

2) Product reference number (Eg: A028020103)

3) The alternative size and/or colour of the same product that you wish to exchange for


Our Customer Service team will revert back to you within 7 business days after receiving your exchange request. Please drop us an email should you not receive a status update from us after the 7 business days.

 

Exchange is limited to 1 time for the same item.

Items bought on sale are not eligible for exchange.


How do I know the status of my return/exchange?

Please allow 7 business days upon receiving your parcel for us to process your return/exchange request.


For exchange: You will receive an email notification from us when your exchange order is being processed, and another email notification containing the delivery tracking information once your exchange item has been dispatched.


For return: You will receive an email notification from PayPal once your refund has been processed.


If you have not heard back from us by the end of 7 business days, please email us at au@saturdayclub.com and we will assist you accordingly.

 





 

 

***Saturday Club Pty Ltd (614 380 488) reserves the rights to amend any of the policies above

For further questions and inquiries, please contact us at au@saturdayclub.com