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Do I need to register for an account in order to make purchases?

Yes. An account is needed to facilitate your purchases. Your account will also allow you to view details of all your orders.

 

What should I do if I forgot my password?

You can reset your password by going to the "Log in" page and clicking on "Forgot your Password".


How do I place an order? 

  1. Log in to your account 
  2. Select the item(s) you wish to purchase
  3. Select the color before selecting the size
  4. Click "Add to Bag"
  5. Move your cursor to your shopping cart and click on "Pay Now"
  6. Choose your delivery address
  7. If you have any special request for us, please leave us a message
  8. Agree to the terms of service
  9. Select your preferred mode of payment. You do not have to set up a PayPal account if you are doing a credit card payment.
  10. You will be directed to PayPal's secured site for payment. Proceed with payment.
  11. If your payment is successful, you will receive an email with your invoice and purchase details.
  12. If your payment is unsuccessful, please check that your information is accurate (e.g. expiry date, billing address, security code). If the details are correct but still cannot make payment, try paying with another card. If you have tried all these and are still having problems, please contact our customer service team.
 

Can I remove items from my order? 

Orders cannot be changed once you have checked out your shopping cart.


Are items kept in my shopping bag reserved?

Items are not reserved until payment has been made.


What happens when a certain style is sold out?

We get new items weekly and often restock our most popular items.

Simply visit the product page of your favorite items, and click the "Notify me when available" button at the bottom of the page. Once the item is restocked, you'll be notified right away via email.

Alternatively, you may send us a feedback at au@saturdayclub.com for any items that you want us to restock.

Helpful Hint: Act quickly when you find a style, size, or color you like! Due to the fast fashion nature of our business, we can never guarantee that an item will be restocked.

 

What happens if I received a wrong or defective item?

In the unfortunate event that you have received a wrong or defective item, please email us at au@saturdayclub.com and we will assist you accordingly.

 

What are the modes of payment?

We accept PayPal and all major credit cards such as VISA and Mastercard.

 

Can I pay directly without registering an account with PayPal?

Yes, PayPal accepts payment via a Debit/Credit Card under their Guest Checkout option.

 

Can I pay with bank or ATM cash transfer?

Unfortunately, we do not accept bank or ATM cash transfer.

 

Is it safe to use my credit card on your website?

Yes, absolutely! We do not retain your credit card information after your order is complete. Rather, you will be directed to PayPal's secured site for payment. 

 

How can I be sure that my payment is successful?

After successful payment at PayPal, you will receive an email with the subject "Your payment to Saturday Club Pty Ltd" from service@paypal.com.au.


If you do not receive this email shortly after your payment, please contact us at au@saturdayclub.com and we will assist you accordingly.

 

Are the colors portrayed on the computer similar to the product?

Our dedicated team of photographers and designers try their best to ensure that the colors portrayed on our website are accurate. However, actual colors may still vary due to different types of devices, display screens or resolution settings used to view our website.


Where can I find your size guide and care instructions?

We have size guides available on all our product pages. Just click on the "Product Measurements & Care" button on each product page for measurements and washing tips.



 

 


***Saturday Club Pty Ltd (614 380 488) reserves the rights to amend any of the policies above

For further questions and inquiries, please contact us at au@saturdayclub.com